You may cancel your order within 14 days of receiving it.

You may also return eligible items within 14 days of delivery. To qualify for a return, the item must be unused, in the same condition in which you received it, and in its original packaging. You will need to provide a receipt or other proof of purchase.

Please do not send items back to the manufacturer.

Non-returnable items

We cannot accept returns for:

• Perishable goods, including food, flowers, newspapers and magazines
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Downloadable software
• Certain health and personal care items

Partial refunds

In some cases, we may offer a partial refund. This may apply to:

• Books with clear signs of use
• Opened CDs, DVDs, software, video games, cassette tapes or vinyl records
• Items that are damaged, incomplete or no longer in their original condition for reasons not caused by us

Refunds

Once we receive and inspect your return, we will email you to confirm that it has arrived and let you know whether your refund has been approved.

Approved refunds will be sent to your original payment method. The time it takes to appear in your account will depend on your bank or payment provider.

Late or missing refunds

If your refund has not arrived, please check your bank account first. You may also need to contact your card provider or bank, as processing times can vary.

If you have completed these checks and still have not received your refund, please contact us.

Sale items

Sale items are non-refundable unless they are faulty or damaged, or unless you have a legal right to a refund.

Exchanges

We only replace items that are defective or damaged. To request an exchange for the same item, email us at {email address} and return the item to:

Protekt Safety Solutions Limited
Unit 9, Laneside Court,
Fallbarn Rd,
Rawtenstall,
Lancashire
BB4 7NT

Gifts

If an item was marked as a gift and sent directly to you, we may issue a gift credit for the value of the returned item.

If the item was not marked as a gift, or was originally sent to the purchaser, any refund will be issued to the original purchaser.

Return shipping

Please send returns to:

Protekt Safety Solutions Limited
Unit 9, Laneside Court,
Fallbarn Rd,
Rawtenstall,
Lancashire
BB4 7NT

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it. Original shipping charges and return shipping costs are non-refundable.

For higher-value returns, we recommend using a tracked service or purchasing shipping insurance, as we cannot guarantee receipt of items sent without tracking.

Need help?

For questions about cancellations, returns, refunds or exchanges, contact us using the information on our contact page.